Last Updated on August 23, 2021

Reports to: Logistics Manager

Location: Office based in Hampton Wick, Kingston.

Hi-Spirits is a spirits distributor, and we are looking to recruit a Logistics Support Administrator to join our growing team at our Hampton Wick head office.

Primary Duties

  • Processing Customer Sales orders on global system
  • Liaising with accounts department to ensure customers remain within credit limits
  • Dealing with customer requests and queries via email and over the phone
  • Liaising with 3rd party European warehouses to ensure smooth collection/delivery of customer orders
  • Liaising with US warehouses regarding export orders
  • Liaising with haulage companies to arrange/manage collections and deliveries
  • Preparation/creation of any necessary shipping documents & certificates (export)
  • Liaising with the Regional Sales Manager and providing order status updates
  • Maintaining order trackers and providing regular status reports
  • Providing product specifications/logistical information to customers
  • Listing and maintaining customer invoice pricing
  • Ad-hoc administrative work

Adhoc Duties

  • Resolving order issues such as shortages, breakages, mispicks etc.
  • Attending weekly calls regarding global open orders
  • Attending weekly calls with 3rd party warehouses regarding production schedules


  • Data entry
  • Responding to queries from sales representatives and Operations team

Experience and Skills required

  • Excellent telephone manner
  • Experience of order processing
  • Experience within the wine and spirits industry would be preferred
  • Good Problem Solving Skills
  • Good communicator
  • Excellent administration skills
  • Able to proficiently use Microsoft Office, (Excel, Word, Access & PowerPoint)
  • Ability to provide accurate and detailed information in a timely and professional manner
  • Excellent organisational skills with the ability to interact with individuals from all levels within the organisation
  • Excellent numeracy and attention to detail skills

If you would like to apply for this role, please email

Next Post